Are my agent conversations kept?
Yes, and you choose for how long.
01Why they are kept
Conversations are stored so we can see where the agent answers badly and fix it. They are not used to train AI models and they are not used for marketing.
02How long
In your account settings you can keep them for 45 days, 90 days, or indefinitely. Indefinitely is the default. A business sets the same choice for conversations held with it, and whichever of the two is shorter is the one that applies.
03Deleting them yourself
Your account settings carry a Delete button that removes the words from every conversation you hold, straight away, without waiting for the period to end.
04What deletion removes
The words are deleted. A record that the conversation happened, and how much it cost to answer, is kept — that is what the business is billed on.
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