Live chat is text only

Live chat is text only

How chat sessions work, and where the door stands today.

01Where chat stands today

The Chat door is not in the menu bar right now. It has been set aside while the surface is finished, and it returns to the bar when it is ready. Visitors can still open a conversation from the front page, and the sections below describe how sessions behave.

02Waiting, then Active

A chat from a visitor arrives Waiting, with a timer showing how long it has been unanswered, and becomes Active on your first reply. End chat is one way and keeps the transcript; if the customer writes again it starts a fresh session rather than reopening the old one.

03A chat is not a job on a board

A conversation is correspondence, not a piece of work travelling stages. Chat keeps its own thread and mints nothing on a flow board.

If a conversation should become work, raise it the ordinary way: a form submission, or New item on the flow that handles it.

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