Orders, invoices and refunds
The order lifecycle, invoicing by hand, and recording money you took elsewhere.
01What you can do to an order
Open an order from the Offerings door → Orders and the actions offered depend on where it is. A draft invoice can be issued and sent. A live order can be advanced to its next stage, or cancelled — and a cancelled order stops there, so a paid one needs its refund as a separate, deliberate step.
02Record a payment you took yourself
When you took the money outside Able — cash at the counter, EFTPOS, a bank transfer — Record payment marks the order paid. You confirm it first, because it is a statement about the real world. The server refuses the stamp when the payment rail already owns that order, so a manual mark can never double-count a settlement that is already on its way.
03Invoicing by hand
New invoice raises one without a checkout: pick or create the customer, attach an offering or type the lines yourself, set the terms and a reference. Invoice numbers are issued by the server, gap-free, and are never editable — you choose the prefix and the sequence is the server’s to keep.
04Refunds
Refunding sends money back, so it asks you to re-verify your sign-in first. The refund may hand back an authorisation step to follow at your bank — until that is done the refund has started, not settled.
05The order is also a flow item
Every order has a matching item on the flow that sold it, and the dialog links straight to it. Fulfilment happens in the flow; the order is the money side of the same event.